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Communication

Does outrage and judgement impact the way you manage?

Outrage, judgement, aggression, arrogance…seen any of that lately? Blame, denial, deflection…? It seems that everywhere we look – news, sports, politics, social media, reality TV, business – people are expressing strong opinions about, and onto, others. Sometimes this generates hurt, ridicule, division, anger – and so the cycle repeats and repeats. Not that there’s anything …

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Change frustration – “I get it, so why don’t they?

Do you know that saying…”the more things change, the more they stay the same”? Ain’t that the truth?! Implementing change in healthcare can be challenging. In a 2012 article, the authors used evaluations of healthcare improvement programs to identify ten core challenges to improving quality in healthcare. It may be no surprise, that amongst aspects …

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