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Not-so-obvious strategies for healthcare business development

It seems that in every healthcare organisation I attend at the moment, that business development, sales or customer retention is being discussed. I’m actually finding too that there is increased focus on patients and clients been seen as ‘customers.’ Or at least thought is being given to what the ‘patient or customer experience’ is or …

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Improving team interactions

Do you sometimes have challenges with the way your team interact? Do you spend more time than you’d like sorting out internal conflicts?     You are not alone. Over the years coaching in healthcare, I have seen countless managers struggle with, or be frustrated by interpersonal issues in their teams. The challenges that healthcare …

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Looking for participation at a staff meeting?

We’ve all been there…you book a staff meeting…people are late…two people are off sick…people are still late…you run around the office asking if people will attend…physicians are too busy…nurses are dealing with an elderly patient…you have 3 staff members there, eating their breakfast…you start…you ask a question…no one talks…you share a new policy…no one talks…you …

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Knowing isn’t doing

“Leadership” is a lot about behaviours that positively impact others. Many of these behaviours are fairly standard ‘respect and decency’ type. Some of you may be thinking “um, that’s obvious, isn’t it?” When we talk about these foundational behaviours, it might seem like it’s obvious. Well, in many respects it is – most of us …

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Turning negative self-talk into positive action (imposter thinking part 2)

In the last post – Do worry that someone, someday will find you out? (Imposter thinking part 1) – we explained a little about imposter syndrome. We also posed the question as to whether we could use this negative self-dialogue for good. In this post we will give some practical tips to help deal with …

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