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Not-so-obvious strategies for healthcare business development

It seems that in every healthcare organisation I attend at the moment, that business development, sales or customer retention is being discussed. I’m actually finding too that there is increased focus on patients and clients been seen as ‘customers.’ Or at least thought is being given to what the ‘patient or customer experience’ is or …

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Improving team interactions

Do you sometimes have challenges with the way your team interact? Do you spend more time than you’d like sorting out internal conflicts?     You are not alone. Over the years coaching in healthcare, I have seen countless managers struggle with, or be frustrated by interpersonal issues in their teams. The challenges that healthcare …

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